RADO瑞士雷达表职位招聘

RADO瑞士雷达表致力于寻找拥有全新的创新想法,并将其付诸于现实的卓越人才。 感兴趣吗?我们期待着您的申请。

Technical Customer Service Advisor m/f (100%)

2543 Lengnau, Schweiz

Domain:

Uhrmacher / Uhrentechniker

Stellenbeschreibung

  • Technische Marktbetreuung Schweizer Markt und International (telefonisch und per E-Mail)
  • Koordination und Durchführung von Schulungen und Trainings
  • Erstellen und Verwalten von Schulungsdokumenten
  • Etablieren einer neuen Beratungsstruktur in Zusammenarbeit mit dem Customer Care
  • Erstellen von Technischen Customer Service Infos
  • Durchführen von Factory Tours

Profil

  • kundenorientiertes Verhalten
  • sehr gute Umgangsformen
  • stilsichere Ausdrucksweise
  • ausgeprägtes Einfühlvermögen
  • belastbar
  • selbständige Arbeitsweise

Berufliche Anforderungen

  • Abgeschlossene technische Grundausbildung
  • Kaufmännische Weiterbildung
  • Idealerweise Erfahrung in der Uhrenindustrie
  • Erfahrung in der Uhrenindustrie von Vorteil

Sprachen

  • Deutsche und/oder Französische Muttersprache mit sehr guten Kenntnissen der anderen Sprache
  • Sehr gute Englischkenntnisse
  • Weitere Sprachen von Vorteil

Kontaktperson

Valérie Hunziker

032 655 62 47

Apply

Assistant Customer Service Administration (m/w) 100%

2543 Lengnau, Schweiz

Domain:

Verwaltung

Stellenbeschreibung

Hauptaufgaben

  • Telefonische und schriftliche Kundenberatung D/F/E/I
  • Bedienen der Kunden am Empfang Kundendienst
  • Erfassen von Reparaturen am Empfang Kundendienst
  • Ausstellen und Versenden von Kostenvoranschlägen und Rechnungen
  • Erfassen von Auftragsbestätigungen
  • Bereitstellen der Uhren für den Versand und Erstellen der Rechnungen
  • Erstellen der Versandunterlagen für internationalen Paketversand
  • Überwachen und Mahnen von offenen Kostenvoranschlägen und Rechnungen

Nebenaufgaben

  • Auspacken, Erfassen und Fotografieren von Reparaturen (Posteingang)
  • Verpacken der abgeschlossenen Reparaturen für Postabholung
  • Sicherstellen der täglichen Postabholung
  • Unterstützung des Customer Cares bei Kundenbeschwerden
  • Statistiken / Reporting
  • Unterstützung des Technical Supports in der Beratung der Servicepartner

Profil

  • kundenorientiertes Verhalten
  • sehr gute Umgangsformen
  • starkes Durchsetzungsvermögen
  • selbständige Arbeitsweise
  • Speditives Arbeiten gewohnt
  • Organisationsflair
  • Flexibel, zuverlässig, exakt, belastbar

Berufliche Anforderungen

  • Abgeschlossene Lehre in einem kundenorientierten Umfeld (z.B. Verkauf, Detailhandel) oder kaufm. Ausbildung, Handelsschule, Hotelfachschule
  • Erfahrung in Kundenberatung, Erfahrung in der Uhrenindustrie von Vorteil
  • Gängige MS Office Palette, besonders gute Kenntnisse Excel
  • Kenntnisse von SAP/R3 und SalesForce von Vorteil

Sprachen

  • Deutsche oder französische Muttersprache mit sehr guten Kenntnissen der anderen Sprache
  • Gute Englischkenntnisse
  • Gute Italienischkenntnisse von Vorteil

Kontaktperson

Valérie Hunziker

+41 32 655 62 47

Apply

Technical Teamleader CS m/w 100%

2543 Lengnau, Schweiz

Domain:

Kundendienst

Stellenbeschreibung

  • Fachliche und personelle Führung der Bereiche Diagnose, Reinigung, Bandrep- sowie Endkontrolle
  • Technische Unterstützung Customer Care
  • Kundenberatung bezüglich Uhrenreparatur
  • Beurteilen vom Zustand der Gehäuse-, Band- und Uhrwerkkomponenten
  • Ausmessen elektronischer und mechanischer Uhrwerke
  • Bestimmen des nötigen Reparatur-Eingriffs
  • Demontage Uhrenkopf und Uhrenband
  • Erstellen von Statistiken
  • Stellvertretungsaufgaben AVOR, Bandarbeiten, Endkontrolle sowie Demontage
  • Verwaltung Betriebsmittel

Profil

  • Ausgeprägtes kundenorientiertes Verhalten
  • Hohe Teamfähigkeit
  • sehr gute Umgangsformen
  • ausgeprägtes Einfühlvermögen
  • belastbar
  • begeisterungsfähig

Berufliche Anforderungen

  • Abgeschlossene technische Grundausbildung
  • Kaufmännische Weiterbildung
  • Idealerweise Erfahrungen in der Uhrenindustrie

Sprachen

  • Muttersprache Deutsch oder Französisch mit sehr guten Kenntnissen der anderen Sprache

Kontaktperson

Valérie Hunziker

032 655 62 47

Apply

Lagermitarbeiter/in Warenannahme und Spedition 100%

2543 Lengnau, Schweiz

Domain:

Logistik

Stellenbeschreibung

  • Annahme und Kontrolle aller angelieferten Packstücke sowie deren Weiterleitung an die entsprechenden internen Abteilungen
  • Einlagerung im Palettenlager
  • Kommissionieren und Verpacken gemäss Lieferschein
  • Packstücke für den Versand bereitstellen und dem Spediteur übergeben
  • Mithilfe bei Inventurarbeiten
  • Schlusskontrolle und Verpackung der Uhren sowie dem zugehörigen Produktumfeld für Exportsendungen
  • Übergabe der Exportsendungen und Dokumente an Spediteure unter Berücksichtigung der Bestimmungen "Bekannter Versender"
  • Mithilfe bei der Verwaltung des benötigten Verbrauchs- und Verpackungsmaterials wie Kisten, usw.

Profil

Sie haben idealerweise bereits Erfahrungen in der Warenannahme/Spedition gesammelt und sind es gewohnt, auch in hektischen Situationen die richtigen Prioritäten zu setzen. Sie sind belastbar, zuverlässig, teamfähig und zeichnen sich durch Ihre speditive, exakte und effiziente Arbeitsweise und Ihrer grossen Einsatzbereitschaft aus.

Berufliche Anforderungen

  • Abgeschlossene Grundausbildung, idealerweise als Logistiker
  • Lagerkenntnisse von Vorteil
  • Uhren-Branchenkenntnisse von Vorteil
  • Staplerprüfung

Sprachen

  • Muttersprache Deutsch

Kontaktperson

Valérie Hunziker
+41 32 655 62 47

Apply

E-commerce Leader 100%

2543 Lengnau, Switzerland

Domain:

Administration

Stellenbeschreibung

The E-Commerce Leader drives business development and e-commerce operations at rado.com and assists local markets to ensure the delivery of best in class digital purchase experience worldwide.

This role ensures Rado corporate branding and consumer experience by managing the overall content syndication for product information, imagery, videos, digital campaigns, social media content and other digital assets with all business partners.

Overall responsibilities

  • Responsible for online sales & business development and product presentation on (corporate e-com, marketplaces, platforms and 3rd parties wholesale) and monitoring of their performance (KPIs)
  • Drive overall e-commerce operations and new markets local roll out
  • Ensure up to date web merchandising (cross sell and upsell), give input for product publication, detail information accuracy, including call to action, image selection and campaigns creation together with content editor
  • Create and maintain commercial activations calendar, including special occasions
  • Define and implement Rado E-commerce processes and best in class omnichannel purchase experience and functionalities (new payment methods, chat, new carrier, order confirmation, e-commerce packaging, unpacking experience, customer service, customer retention) in relation with our markets, legal, finance, warehouse and logistic teams
  • Drive external agencies on the delivery of the new functionalities on the website
  • Liaise with the local e-com and marketing managers as well as teammates and sales department to ensure key brand focuses are implemented
  • Train and support local markets in their daily operations (order, stock, special product launches)
  • Liaise with the local e-com and marketing managers as well as teammates and sales department to ensure key brand focuses are implemented
  • Coordinate the support to business partners about Rado’s online presence in 3rd party websites and digital platforms
  • Develop web merchandising initiatives to boost Rado’s brand positioning and visibility in multibrand digital account platforms (alternative products, related products, new in the website, etc.)
  • Consolidate e-commerce and digital analytics reports and support when needed with periodic reporting of sell-in and sell-out

Profil

  • Customer oriented and proactive approach
  • Well organized and able to work on multiple projects at the same time
  • Able to engage with multiple cultures, personalities and departments
  • Problem solving, positive and can-do attitude
  • At ease with a fast paced environment and uncertain scenarios
  • Team spirit and collaborative attitude

Berufliche Anforderungen

  • Bachelor’s degree in business administration, marketing or related field
  • 5+ years work experience in e-commerce, digital marketing and/or web merchandising
  • Knowledge of e-commerce dynamics, digital marketing principles and tools
  • Sound understanding of consumer omnichannel purchase behaviour and digital consumer experience optimization
  • Attention for details and very good sense of premium brand content
  • Passion for digital and curiosity for new technology

IT Requirements

  • Experience in content management systems and web applications (Magento)
  • Sound knowledge of web analytics tools (Google analytics or equivalent)
  • Excellent command of PowerPoint and Excel

Sprachen

  • Excellent written and spoken communication in English, other languages a plus

Kontaktperson

Susanne Vauthier

 

Apply

Visual Merchandising / International Project Leader 100%

2543 Lengnau, Switzerland

Domain:

Marketing

Job description

  • Define, develop and implement international Product Environment activities which reflect the image of the Brand
  • Support the market with
    • displays
    • specific furniture
    • visuals
    • strategy of product presentation
    • special POS / store decoration
    • promotions
  • Establishment of window decorations, visual characteristics or promotion stands
  • Visiting the various markets to review / assess situations and specificity for product display strategies (trainings)

Profile

  • highly flexible and proactive team player with excellent communication skills
  • detail-oriented with ability to multi task and prioritize responsibilities in a fast moving environment

Professional requirements

  • strong experience in retail design and decoration / visual merchandising / window dressing for boutiques or store with high design standard
  • acute visual awareness and visual flair for contemporary and attractive design solutions
  • good knowledge in 3D modelisation and technical drawings
  • ability to lead independently a project from the start to the realization
  • Microsoft Office Suite
  • Adobe Photoshop, Illustrator & InDesign

Languages

  • Bilingual English and German or English and French, other languages are an asset

Want to join us?

We are looking forward to receiving your online application. Applications must include a motivation letter and CV, as well as letters of references and copies of relevant transcripts and/or diplomas.

Apply

Digital Marketing Specialist 100%

2543 Lengnau, Switzerland

Domain:

Marketing

Job description

Reporting to the Head of Performance and Paid Marketing and liaising with the Communication and E-commerce teams, Sales department and local Brand and Marketing managers, the Digital Marketing Specialist is responsible for the definition and implementation of the social media and paid social media content strategy, through the daily management of the different channels.

Moreover, the Digital Marketing Specialist should track and measure the performance and results of social media local campaigns and paid social media strategy against KPI’s, benchmark and evaluate the achieved results.

 

Digital campaigns:

  • Lead the digital campaign concept definition in terms of creatives and content in close collaboration with internal teams
  • Develop and manage the affiliation programs and provide content for affiliate partners
  • Lead the strategy planning and implementation of all digital media (YouTube, DV360, Meta) local campaigns across multiple channels and provide a performance analysis
  • Set regular executive reviews with each local market about KPI’s and local digital campaign results

Social Media:

  • Develop paid social media content strategy across multiple advertising channels in close collaboration with the Communication team
  • Set up and follow strategy and performance evaluation of the social media campaigns together with the external agency against KPI’s, benchmark and evaluate the final results
  • Monitor the performance and share trends on social media and wider digital landscape
  • Manage the creatives for the global and local campaign activations

Creative management:

  • Monitor and update order.rado creative management

 

Insights reporting:

  • Collect, rework and analyze competitors- and consumer Insights / behavior – Media and consumption

Other activities:

  • Manage and execute special off and online projects

Profile

  • Analytical & creative, with a strong eye for detail and ability to problem solve
  • Excellent planning, organisation and communication skills, and keep track of multiple projects streams
  • Proactive team player able to work individually and as part of a team
  • A positive and can-do attitude
  • A willingness and hunger to learn and develop your career further

Professional requirements

  • Bachelor’s degree in business administration, marketing or related field
  • Experience in digital marketing and/or similar field
  • Understanding of digital channels and platforms
  • Understanding of Google Analytics
  • Experienced at producing in-depth analysis and reporting on business KPI’s

 

IT Requirements

  • Experience in Facebook Business Manager
  • Sound knowledge of web analytics tools (Google analytics or equivalent)
  • Excellent command of Microsoft Office

Languages

  • Excellent written and spoken communication in English, other languages are an asset

 

Want to join us?

We are looking forward to receiving your online application. Applications must include a motivation letter and CV, as well as letters of references and copies of relevant transcripts and/or diplomas.

Apply

Store Design Project Leader (Specialist 3D) 100%

2543 Lengnau, Switzerland

Domain:

Design / Creation

Job description

  • Maintain the Rado 3D furniture library using 3D software Rhino and act as internal contact for these projects
  • Create and update clear furniture guidelines for international use
  • Generate creative layout for the implementation of stores, shop-in-shops, kiosk & Pop-up stores using AutoCAD and Rhino3D according to the brand’s design & technical guidelines
  • Liaise with manufacturer, shop-fitters, internal and external teams to control and approve construction drawings and materials
  • Budget and quality control
  • Manage the implementation process: planning, timeframe, support and project management

Profile

  • Excellent interpersonal and project management skills
  • Interest in retail design and visual merchandising, curious about competition and latest trends in the industry
  • Knowledge of shop fitting, construction & materials
  • Proactive and open collaborative mind-set
  • Attention to details, meticulous and well organized
  • Stress resistant and able to manage multiple projects simultaneously
  • Respect of confidentiality
  • Independent & self-motivated

Professional requirements

  • Degree in architecture or industrial design
  • First professional experience in a similar field and in an international environment
  • 3D modelling in Rhino 3D & renderings with V-Ray
  • Technical drawings & store layouts in AutoCAD
  • Microsoft Office Suite
  • Adobe Photoshop (Illustrator & InDesign are a plus)

Languages

  • Strong English skills
  • Good knowledge in French and/or German

 

Want to join us?

We are looking forward to receiving your online application. Applications must include a motivation letter and CV, as well as letters of references and copies of relevant transcripts and/or diplomas.

Apply

如果您很想加入Rado瑞士雷达表,但目前尚未看到适合的职位,我们建议:

您可以将简历发给我们,如有适合您的职位我们将尽快与您取得联系;您亦可查寻斯沃琪集团旗下其他品牌的招聘信息。

Open positions at Swatch Group

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