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我和我的RADO腕錶

我的腕錶多久需要保養一次?

和所有高度精密儀器一樣,腕錶機芯也必須定期保養,以確保其能夠完全正常地運作。我們無法指定準確的維護間隔時間,這完全取決於腕錶的型號、氣候、錶主的愛護程度與佩戴習慣。腕錶機芯維護的大致標準約為每五至七年一次。如果您有問題或疑慮,我們建議您聯絡離您最近的RADO授權零售商了解更多資訊,或聯絡最近的RADO服務中心進行評估。

腕錶電池可用多長時間?

電池應可使用至少30個月,具體時長取決於腕錶機芯的類型,以及驅動各種功能所需的電量。例如,具有計時功能的腕錶所需的電量會高於只顯示時分的普通腕錶。電池沒電時,應由RADO授權服務中心更換。

RADO是否防水?

RADO腕錶防水性能最低為3巴(30米)。我們通常以壓力(巴)來衡量RADO腕錶的防水性,因為這更能準確地反映腕錶的防水能力。我們建議您在水中或水周圍使用RADO腕錶時要小心,除非它的防水壓力至少達到10巴(100米)或已被認證為潛水腕錶。如果錶冠是打開狀態,或您在水中使用了按鈕,或如果您跳入或潛入水中且超過建議的壓力量,您的腕錶就有可能會損壞。還有一點非常重要,那就是防水性能並非永久狀態。您的腕錶應至少每12個月在RADO授權服務中心進行一次檢查。

我應該如何清潔我的腕錶?

定期用肥皂水或超細纖維布清潔您的腕錶。

RADO能否對腕錶進行估價?

不。若要確定腕錶的公允市場價值,我們建議您諮詢古董腕錶和珠寶方面的專業估價師。

我的腕錶時間顯示有誤,變快或變慢。我應該怎麼做?

針對這個問題,一個可能的原因是您的腕錶受到磁力的影響。磁場在我們周圍的日常物品中隨處可見,包括例如電腦、電視、冰箱、手提袋的磁性扣件、珠寶等等都會產生磁場。當石英腕錶接觸到磁場時,它就會停止運作。一旦磁源移除,腕錶又會開始運作,但在此之後便有可能會走時緩慢。在這種情況下,您只需要重置時間。如果是機械腕錶,機芯中的鋼製零件可能會被磁化,這可能會導致腕錶的走時速度變得比較快。不過,值得欣慰的是,這個現象並非不可逆。如果您覺得您的機械腕錶可能受到磁場的影響,您附近的RADO服務中心可以使用一種特殊裝置對您的腕錶進行消磁。僅需幾秒鐘,腕錶便可再次正常運轉。

我應該如何對待我的RADO腕錶?

作為一種奢侈品,您的RADO腕錶應該得到精心對待。避免敲擊、撞擊或摔落,以免損壞腕錶的內部或外部元件。避免接觸堅硬物體或材質,如指甲銼、花崗岩或砂石。這些東西含有的微粒會劃傷精鋼,甚至一些最堅硬的RADO材質也不能倖免。

皮革錶帶壽命有多長?

優質皮革腕帶的使用壽命在6至12個月之間,這取決於您的佩戴習慣。皮革隨著時間的推移會自然老化,還會受到正常磨損的影響。當您的皮革錶帶磨損後,您應該立即更換,以避免對錶頭造成任何損害。我們使用優質皮革製作錶帶,不過您依然可以透過避免錶帶接觸水、化妝品、香水,或暴露在極度寒冷或強烈陽光來進一步保護您的皮革錶帶。

RADO會收取多少服務費用?

這要看每枚腕錶的個別狀況。若要了解具體的服務費用,請聯絡您所在地區的RADO授權服務中心。

我怎樣才能確保我的RADO腕錶始終防水?

將您的腕錶送去做年度防水測試。您可以使用「服務中心定位器」找到離您最近的RADO服務中心。

我怎麼知道我的RADO腕錶是真品呢?

唯一能100%確定RADO腕錶真實性的方法,就是只從授權的RADO零售商、在我們的RADO線上商店或透過其他值得信賴的線上零售合作夥伴購買腕錶。每枚新的RADO腕錶都附有一張由RADO公司簽發的保固卡,該卡必須在購買日加蓋印章並簽字。如果您已經擁有一枚RADO腕錶,RADO授權零售商或RADO服務中心能夠説明您確定該腕錶是否是真正的RADO腕錶。

我的腕錶停了,我應該怎麼做?

這要看您的腕錶是採用石英還是自動機械機芯。您可以輕鬆快速地釐清這一點。多數RADO自動機械腕錶的錶盤上均印有「automatic」字樣。如果您的腕錶有一個透明底蓋,您可以看到機芯,這就是一枚自動腕錶。如果自動機械腕錶停了,您可以透過錶冠為機芯上鏈來再次啟動它。石英腕錶則是由電池供電。如果石英腕錶停止運作,應立即由RADO授權服務中心更換電池。順便說一下,具有EOL(電池低電量顯示)功能的石英腕錶會使用秒針來提示電池何時耗盡:當秒針以4秒的間隔向前跳動,這便是在提醒您應該更換電池了。

我怎樣才能確保我的RADO腕錶始終準確?

讓您的腕錶每五到七年接受一次全面保養,並避免與磁場接觸。如果您的RADO腕錶機芯配備了Nivachron™TM游絲,那麼您的腕錶就能很好地抵禦磁場。 

 哪一份文件對我的RADO腕錶最重要?

請您妥善保管銷售保固或服務保固憑證,其有效期為24個月。您還應該保留一份使用說明書,以備不時之需。

我可以在哪些地方為我的腕錶獲得售後維修服務?

RADO擁有由授權零售商和眾多RADO授權服務中心組成的跨國網路,在全球提供可靠的服務。請按此處,搜尋離您最近的RADO服務中心。

備件的價格是多少呢?

更換原裝RADO備件需視乎每一枚腕錶的個別狀況而定。若要了解您的RADO腕錶的原裝RADO備件費用,請聯絡當地的RADO授權服務中心。RADO僅向符合我們嚴格品質和技術培訓要求的授權客戶和服務中心出售備件。

我的肌膚對某些金屬過敏。我還能佩戴RADO腕錶嗎?

可以!比如,我們的高科技陶瓷材質就對肌膚非常友好,對鎳過敏的人士可以輕鬆佩戴我們的腕錶。對金屬過敏的人士,我們推薦完全由高科技陶瓷打造的腕錶產品。我們非常重視腕錶對佩戴者的親膚性,為此我們嚴格遵守歐盟的REACH法規,並盡一切努力,把我們一切產品的過敏反應風險降到最低。

我可以獲得我的腕錶備件嗎?

我們只向授權的服務夥伴出售我們的備件,從不向個人客戶出售。這確保使用RADO備件的公司,在機器和工具的品質和基礎設施方面都符合我們嚴格規定的標準,並確保他們的員工接受過適當的更換零件培訓。您可以在這裡找到授權RADO服務中心的名單。

我的腕錶電池需要更換。我應該怎麼做?

我們強烈建議您將腕錶送到RADO授權的服務中心,以更換電池。這能確保更換電池過程無誤,並能同時為您的腕錶進行檢查,以確保其他一切都處於正常工作狀態。在更換電池過程中,同樣會對腕錶的防水性能進行測試以確保腕錶達到防水標準;您可以透過服務中心定位器聯絡離您最近RADO服務中心,以了解您可以在何處更換腕錶電池。

材質大師

RADO腕錶的堅硬程度如何?

這要看腕錶的材質。在RADO公司,我們使用維氏硬度計測量腕錶硬度。數值越大,材質的硬度越高。天然鑽石是最堅硬的物質,其硬度為10,000維氏硬度。高科技陶瓷則可達1,250維氏硬度,碳化鈦金屬陶瓷約為1,400維氏硬度,超輕高科技陶瓷的硬度也是差不多這麼高。我們的腕錶非常堅硬,但並非堅不可摧。作為精密儀器,我們建議您像對待其他奢侈品一樣愛護您的RADO腕錶。如果您的RADO腕錶掉落在地上,它就有可能會損壞。

RADO是否採用耐磨防刮的玻璃?

藍寶石玻璃是所有RADO腕錶的標準配置。它的硬度等級為2,500維氏硬度,比礦物或丙烯酸玻璃更耐刮擦。雖然它非常堅硬,但並不是無堅不摧。像高科技陶瓷一樣,它可以被和藍寶石一樣硬或更硬的材質劃傷。因此,應避免接觸堅硬物體或材質,如指甲銼、花崗岩或砂石,它們都含有這些極硬顆粒。

高科技陶瓷是否耐磨防刮?

"首先,讓我們澄清一下我們說的耐磨防刮是什麼意思。RADO對「耐磨防刮」的定義是「可耐受普通日常使用中出現的刮擦」。
為此,RADO採用具有強大防磨損性能的高科技陶瓷材質。但當它接觸到硬度與高科技陶瓷相同或更高的物質時,也可能遭受劃傷。指甲銼、花崗岩或砂石中就可能含有這些材質的顆粒。我們建議您愛護自己的腕錶,並盡量避免在可能接觸到其他硬度極高之材料的情況下佩戴它。"

品牌問答

RADO是什麼意思?

關於這個有許多說法,但都缺乏確切的依據。最有可能的原因可以一直追溯到1928年,當時「RADO」這個名字首次獲得註冊。齒輪曾是Schlup & Co.在倫朗瑙的工廠生產的重要零件之一。而「RADO」在世界語中的意思正是「輪子」。世界語是一種國際語言,它的語言基礎是在1887年奠定的,其目的是將不同歐洲語言的使用者聯合起來。

我腕錶上的錨型標誌已停止轉動。我需要把我的腕錶送去維修嗎?

不需要,船錨裝飾是大多數RADO自動機械腕錶的特別裝飾。它是一個獨立的裝飾元素,與機芯或腕錶的任何其他部分都沒有關聯。

在线订单

Does rado.com/en_us ship Internationally?

We apologize, but at this time orders can only be shipped within the Continental United States and Hawaii. We cannot ship items to U.S. territories (Guam, Puerto Rico, Northern Mariana Islands, and U.S. Virgin Islands).

What is the Rado security policy?

Rado takes great care to ensure your credit card information is safe when placing an order online. Thus, we require you to re-enter your credit card information for each order. When making a purchase at rado.com/en_us, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to rado.com/en_us. If you have any questions regarding our privacy practices, please call us at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or email us on rado.cs.us@swatchgroup.com

What forms of payment are accepted at rado.com/en_us?

The Rado Online Store accepts PayPal, Visa, MasterCard, American Express and Affirm as forms of payment.

What is covered under the two-year Warranty?

Your Rado® watch is warranted by Rado Watch Co. Ltd. for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The international Rado warranty covers material and manufacturing defects existing at the time of delivery of the purchased Rado watch (“defects”). The warranty only comes into force if the warranty certificate is dated, fully and correctly completed, and stamped by an official Rado dealer (“valid warranty certificate”).

All Rado watches come with a two (2) year international warranty.

During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. In the event that repairs will not restore the normal conditions of use of your Rado watch, Rado Watch Co. Ltd. guarantees its replacement by a Rado watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.

This manufacturer’s warranty does not cover:

The life of the battery

Normal wear and tear and aging (e.g. alteration of the color and/or material or non-metallic straps and chains, such as leather, textile, rubber)

Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the directions for use provided by Rado Watch Co. Ltd.

The handling of the watch by non-authorized persons (e.g. for battery replacement, services or repairs) or the alteration of the watch from its original condition beyond Rado Watch Co. Ltd.’s control.

All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law, are hereby limited in duration to the duration of this warranty. Under no circumstances will Rado Watch Co. Ltd. be liable for any indirect or consequential damages of any kind. Some states do not allow limitations on how long implied warranties last, or exclusions or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. This warranty gives you specific legal rights and you may also have other rights that may vary from state to state.

Rado Watch Co. Ltd.’s obligation is strictly limited to repair or replacement as expressly stated in this limited warranty. Your official Rado dealer carries sole responsibility for any other guarantees.

The Rado Watch Co. Ltd.’s customer service ensures the perfect working order of your Rado watch. If your watch needs maintenance, rely on an official Rado dealer or an authorized Rado Service Center as set forth in the enclosed list: they alone can guarantee service according to Rado Watch Co. Ltd.’s standards.

Is the shopping process secure?

Rado takes great care to ensure your credit card information is safe when placing an order online. Thus, we require you to re-enter your credit card information for each order. When making a purchase at rado.com/en_us, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions. This ensures that your orders are encrypted when you transmit them to rado.com/en_us. If you have any questions regarding our privacy practices, please call us at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or email us on rado.cs.us@swatchgroup.com

Where can i purchase additional links?

Additional links are available for all watches with bracelets. When ordering a watch online from rado.com/en_us, use the "Wrist Size" menu to choose the appropriate bracelet length. There will be no charge for additional links to size a bracelet up to 9.5 inches. Additional links will be charged according to the chart below. For any questions, please contact our Customer Service representative at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday).

Ceramic Links

1 Link: $20 additional charge

2 Links: $40 additional charge

4 Links: $80 additional charge

6 Links: $120 additional charge

Steel Links

1 Link: $10 additional charge

2 Links: $20 additional charge

4 Links: $40 additional charge

6 Links: $60 additional charge

Return & Exchange Policy

Extended Returns Policy 2020 - Orders purchased between November 2nd and December 31st can be returned until January 15th 2021.

Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from rado.com/en_us by mail within 14 days of delivery for an exchange or full refund of the purchase price. The customer will bear the cost of return shipping. Exchanged items will be shipped free of charge. Shipping & handling fees are non-refundable, except for defective or incorrectly shipped items.

Any watch that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued.

Items must be returned in their original packaging, including any accessories, extra links, free gifts, or anything else that came with the item.

For more information please contact Sales Support directly at 1-800-283-7236

What is Affirm?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. When checking out with Affirm, you will be redirected to the Affirm website to apply and see the conditions. For more information about Affirm, click Here.

How can I check the status of my order/shipment?

You may check the status of your order at any time by visiting our website and simply clicking on the My Account > My Order* link on the navigation bar at the top of the screen. You can also contact our Customer Service representative at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or by e-mailing us at rado.cs.us@swatchgroup.com

*Please note you must have an established account to view order status.

Actual delivery times will vary based on method of shipment chosen and your geographic location.

What shipping options are available?

Unless otherwise stated, all shipments are with UPS and delivered Monday through Friday. The following shipping options are available.

2nd Day Shipping (Arrives in 2 business days)

Overnight Shipping (Next business day)

Rush Overnight Delivery: Orders approved Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard will have same day shipment. Orders approved after the aforementioned times will be processed the next business day.

Do you ship to PO Boxes?

We do not ship to PO Boxes.
Please note we only ship to U.S. addresses (Continental United States and Hawaii.)

SHIPPING ADDRESS DISCLAIMER

Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from the United States of America. You will be asked to change your shipping address if this address you enter is not recognized. Should you have any problems with the address validation, please call our Customer Service representative at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday.)

How to make a return / exchange

To return an item, please follow the instructions on the back of your packing slip. Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Ship your return using the return label sent to you on the bottom of the original invoice.

If you do not have your packing slip, please contact us at 1-800-283-7236 (From 8 AM to 6 PM EST Monday through Friday) or by emailing radoCSUS@swatchgroup.com.

We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.

All return documents (packing slip/return labels) are on the outside of the box in a plastic sleeve.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.

Return Your Package To:

Swatch Group (U.S) Inc.
C/O – Rado Ecommerce Division
55 Metro Way, Suite 1
Secaucus , NJ 07094
United States of America

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您可以通过联系表随时与我们的服务团队取得联系。